🛒 Fast & Secure Order Processing
All Respilean orders are processed within 1–2 business days (Monday to Friday, excluding weekends and U.S. holidays). During peak periods or national holidays, minor processing delays may occur.
📌 Tip: Double-check your billing, shipping, and payment information before placing your order. Errors may result in a 3–5 day delay in fulfillment.
For U.S. addresses, we verify shipping details using USPS. International orders are not eligible for this verification process.
🚚 Shipping & Delivery Details
Orders ship Monday through Friday via UPS. Weekend or holiday delivery is not available.
- Domestic Shipping: Delivery times vary depending on the selected method.
- Transit Times: Exclude order processing days, weekends, and holidays.
- Shipping Disclaimer: Respilean is not liable for delays caused by weather, customs, or courier service disruptions. Once shipped, delivery is managed by the carrier.
📦 Lost, Delayed, or Stolen Packages
Respilean is not responsible for packages that are lost, stolen, or delayed after leaving our fulfillment center.
If your package shows “delivered” but is missing, please contact USPS or UPS directly for assistance.
Need help? Contact our customer support at support@respilean.com.
📌 Note: Refused shipments will incur a deduction in shipping/handling fees from your refund. Refunds are only issued once returned items are received and inspected.
🌍 International Shipping Policy
For international orders, please allow 4–6 weeks for delivery. In some cases, transit may take up to 8–12 weeks depending on destination and customs procedures.
Respilean is not responsible for delays or added fees caused by international regulations or delivery to remote areas.
❌ Order Cancellation Policy
Orders are processed immediately after purchase. To cancel your order, contact us at support@respilean.com within 24 hours. After this window, cancellations are not guaranteed.
If the order has already shipped, you must refuse delivery or return the unopened package with tracking to qualify for a refund.
📬 Incorrect Shipping Address Disclaimer
Please ensure your shipping address is correct before finalizing your purchase.
Respilean is not liable for packages sent to incorrect addresses. If your order has already shipped, we cannot intercept or reroute it. Returned packages may be eligible for reshipment or refund upon contact.
💵 Respilean Return & Refund Policy
We offer a 60-day money-back guarantee on all Respilean purchases.
✅ Return Instructions:
Send back all bottles (used, unused, or bonus bottles) with the following:
- Order ID (from your email receipt)
- Full name and shipping address
- Email and phone number
- Original packing slip (if available)
📦 Return to:
Respilean
19655 E 35th Dr., Suite 100
Aurora, CO 80011
USA
You are responsible for return shipping and must provide tracking to avoid delays.
💳 Refund Processing Time
| Payment Method | Refund Timeframe |
|---|---|
| Credit Card | 3–5 business days |
| Debit Card | 5–10 business days |
Returns must arrive within 60 days of your original purchase date. Missing items or incomplete details may lead to partial or denied refunds.
📞 Customer Support
Need help with your order, shipping, or refund?
Contact our support team:
📧 Email: support@respilean.com
📞 Phone: +1 (302) 200-3480
🕖 Hours: 7:00 AM – 9:00 PM (7 days a week)
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